Terms of use
These terms are a contract between you and us. They matter more than most terms you skim past, because this tool is used to write clinical records, and the division of responsibility needs to be unambiguous.
MHABot does not practise medicine. It does not diagnose, does not assess or score risk, and does not recommend treatment or any action under the Mental Health Act. It arranges what you tell it into prose.
Every word of the output is your responsibility. You must read and correct it before it enters any clinical record.
Do not enter patient-identifying information. Not names, not dates of birth, not NHS numbers, not addresses.
1. Who may use it
MHABot is for qualified health and social care professionals — doctors, psychiatrists, mental health nurses, psychologists, approved mental health professionals — and for students and trainees working under supervision.
It is not for members of the public, and it is not for assessing yourself or anyone you know personally. You must be 18 or over.
By using it you confirm you fall into one of those groups and that you are acting within your professional scope of practice.
2. What it is, and is not
MHABot is a documentation aid. You record structured observations; it arranges them into a narrative note using fixed templates.
It does not, and is not designed to:
- diagnose any condition, or suggest a diagnosis
- calculate or assign a risk score, or sort anyone into low, medium or high risk
- recommend treatment, medication, admission, or any action under the Mental Health Act
- replace clinical assessment, examination, supervision, or your own judgement
- provide emergency care or crisis response
MHABot is not a medical device and is not registered as one with the MHRA or any other regulator. It is not a clinical decision support system. If you find yourself relying on it to make a clinical decision, you have misunderstood what it does.
The generated note
The text is produced by deterministic templates: every sentence traces back to something you selected. Nothing is inferred, weighted, or added on your behalf. It is still a draft, and it can contain errors of grammar, emphasis or omission.
The consistency checks
Where two entries look inconsistent, the tool says so and shows you the rule it applied. These are prompts to look again, not clinical opinions. They can be wrong, they do not cover every possible inconsistency, and an absence of flags means nothing about whether your findings are clinically correct.
3. Your responsibilities
- Read and correct the output. You are the author of anything you place in a clinical record, regardless of what produced the first draft.
- Enter no patient identifiers. The tool asks for an age band, an area, and a setting. Do not add names, dates of birth, NHS or hospital numbers, addresses, or anything else that identifies a person. Keep free text clinically relevant.
- Follow your own organisation's rules. Your employer's information governance policies, your professional body's standards, and your local clinical protocols all take precedence over anything here.
- Act on risk immediately. If someone is at risk, act now under your local emergency and escalation procedures. Do not delay to finish a form.
- Keep your account to yourself. Do not share your sign-in.
4. Where your notes live
Your assessments are stored in your browser, on the device you are using. They are never sent to us. This is deliberate and it is what keeps clinical text out of our hands.
It also means: we cannot recover them. If you clear your browsing data, use private browsing, switch device, or your browser evicts storage to save space, those notes are gone and no one can retrieve them. We offer no backup and give no guarantee that anything you write will still be there later.
Export anything you need to keep, as soon as you have written it.
5. Your account
Sign-in is through Google. We do not operate passwords of our own, so account security depends on your Google account being secure. Tell us promptly if you think someone else has access.
6. Free tier and subscription
You may generate a limited number of notes free of charge; the current allowance is shown in the app. Beyond that a subscription is required.
Subscriptions are billed monthly in advance through Stripe, renew automatically until cancelled, and are priced as shown at the point of purchase. Prices may change with at least 30 days' notice; a change never applies to a period already paid for. Prices include VAT where applicable.
If a payment fails we may suspend access after a short grace period.
7. Cancelling and refunds
Cancel at any time through the billing portal in the app. Access continues until the end of the period you have paid for. We do not pro-rate part-months.
Consumer contracts normally carry a 14-day right to cancel. Because this is a digital service supplied immediately, that right is lost once you begin using the paid service and acknowledge it at checkout. If something has genuinely gone wrong, write to us — we would rather sort it out than argue about it.
8. Acceptable use
You must not:
- scrape, harvest, or systematically extract the clinical content library, the question sets, the phrase templates, or the consistency rules
- copy, reproduce, or republish that content in another product or service
- reverse engineer the service except to the extent the law expressly permits
- use the service to build a competing product
- circumvent the free-tier limit, share accounts, or automate access
- use it for anything unlawful, or in a way that endangers anyone
- attempt to attack, overload, or gain unauthorised access to the service
9. Intellectual property
The clinical content library — the option sets, the phrasing used to build notes, the interview question sets, the term definitions, the consistency rules and their explanations — together with the design, code and branding, is our property or licensed to us, and is protected by copyright and database right.
You get a personal, non-exclusive, non-transferable licence to use the service while your account is in good standing. Nothing more transfers to you.
What you write is yours. We claim no rights over the notes you produce. Since we never receive them, we could not use them even if we wanted to.
Feedback you send us we may use freely to improve the service, without obligation to you.
10. Availability
We aim to keep the service running but promise no particular uptime. We may change, suspend or withdraw features, and will give reasonable notice for anything significant.
The core writing tool runs in your browser and will usually keep working during a server outage; sign-in and billing will not.
11. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that:
- The service is provided as it is. We do not warrant that the output will be accurate, complete, or fit for any particular clinical purpose.
- We are not liable for clinical decisions, patient outcomes, or the content of records you create. Those follow from your professional judgement, which is exactly where they should sit.
- We are not liable for loss of notes stored in your browser.
- We are not liable for indirect or consequential loss, lost profits, or lost opportunity.
- Our total liability in any 12-month period is limited to what you paid us in that period, or £100 if you paid nothing.
You should hold appropriate professional indemnity cover for your practice. This tool is not a substitute for it and does not extend it.
12. Ending this agreement
Stop using the service at any time; delete your account by writing to us. We may suspend or end your access if you breach these terms, if we are required to, or if we withdraw the service — in which case we will refund any unused paid period.
13. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you keep any rights to bring proceedings where you live.
If part of these terms turns out to be unenforceable, the rest continues to apply.
Contact
Second Floor flat, 676, Holloway Rd, London, United Kingdom, N19 3NP
info@mhabot.com
A careful draft, not legal advice. Fill in every bracketed field and have a solicitor familiar with health technology read it before you charge anyone. Ask them specifically about the liability cap, the refund clause, and whether your professional indemnity insurer is content with the product as described.